Telephone Survey Framework

Telephone Survey Framework

Telephone Survey Framework


Welcome to the Telephone Surveys Framework, by the National Framework Partnership. Compliant with the Public Contracts Regulations (PCR), our framework provides an avenue for accessing telephone survey services suppliers with utmost professionalism and reliability. Whether you’re looking for a direct selection or considering a mini-competition, our framework is tailored to accommodate your specific requirements.

Utilise Our Efficient 4-Step Call Off Process:

Requirement Definition: Clearly outline your telephone survey needs, ensuring all relevant details are covered.
Selection Method: Decide between a direct selection for immediate service or initiate a mini-competition to explore a variety of offerings.
Service Agreement: Finalise the service agreement, detailing the scope, timeline, and specific terms relevant to the chosen service provider.

Implementation & Feedback: Launch the survey and upon completion, provide feedback to enhance and refine future survey endeavours.
Benefit from a seamless process, ensuring quality results every time you engage with our framework. We’re here to support you at every step.

Advantages of Using Our Framework:

Flexibility: Our framework is designed to cater to diverse needs, allowing clients to either swiftly engage with a trusted provider or explore a range of offerings through a competitive process.

Quality Assurance: Each service provider under our umbrella has been rigorously vetted to ensure service delivery, consistent professionalism, and adherence to industry standards.

Cost Efficiency: By leveraging the collective bargaining power of the National Framework Partnership, we’ve negotiated competitive rates, ensuring you receive value for your investment.

Time Savings: Our streamlined 4-step call-off process is designed to expedite project commencement, so you can begin gathering insights without delay.

PCR Compliance: Rest assured, all aspects of our framework align with the Public Contracts Regulations, ensuring full legal compliance throughout your project’s duration.


  • Contract Notice

    2023/S 000-003205

  • Award Notice

    2023/S 000-010536

  • Start Date

  • Expiry Date


  • Framework Capacity


  • NUTS Code


  • Direct Selection


  • Mini Competition


  • Cost/Quality Split

    70% Quality / 30% Cost (10% +/- allowance)

  • Contract Type

    Hyde Services Contract

  • Cost Model

    Schedule of Rates

  • Access Fee


  • Insurance Levels

    Public Liability Insurance no less than £5,000,000 for each event, events unlimited. Employer’s Liability Insurance no less than £10,000,000 for each claim for all customary risks. Professional Indemnity Insurance no less than £2,000,000 for each claim.

  • CPV Codes

    79311000 : Survey services
    79311100 : Survey design services
    79311200 : Survey conduction services
    79311210 : Telephone survey services
    79311300 : Survey analysis services
    79342310 : Customer survey services
    79342311 : Customer satisfaction survey

Framework Appointees

Ranking Order
Please consult the User Guide for further information.

  1. In-house Research Limited

    In-house Research Limited

  2. Kwest Research Limited

    Kwest Research Limited

  3. SME
    Watermelon Research Limited

    Watermelon Research Limited

Call-Off Process

How can I use this Framework?

Our simple step process allows for both Direct Selection or Mini-Competition. Further information can be found below. Please note that Clients may enter into a contract for any duration that best allows for the performance of the requirement to be achieved.

Direct Selection

With the Direct Selection method, you may select the contractor who is ranked number 1, or any other Contractor/Consultant on the following basis:

  • Where you have an existing relationship with the Contractor/Consultant.
  • Where the Call Off has substantial similarities to a previous project the Contractor/Consultant was involved with (under this Framework Agreement or not).
  • For reasons of urgency, where it is not reasonably practical to award the Call-Off Contract by way of a Mini-Competition.
  • Capability Criteria determining that only one framework appointee is capable of carrying out the Call-Off Contract.
  • Where you are able to determine which Contractor/Consultant will provide the most economically advantageous offer.
  • Where a Contractor/Consultant has introduced the site.
  • Rank based on filter categorisation by region and/or contract value, of which the supplier has pre-selected.

Mini Competition

Our Mini-Competition process lets you expand beyond the framework’s original specification to meet your specific requirements. The framework partners from the relevant lot are invited to tender (where capable). This process typically takes 2-4 weeks. The capability criteria can be defined by the following:

  • The contractors capability to carry out a project of the size and complexity of the proposed project.
  • The contractors capability to carry out works and services in the locality of the proposed project.
  • The contractors financial stability and standing.
  • The contractors health and safety record.
  • The contractors capacity, taking into account the value of Works and Services already awarded to it under the Framework Agreement.
Call-off Forms

Call-off Procedure (E-Sign)

NFP has simplified the Call-off process to steps allowing you access to our framework within minutes.

Confidentiality Agreement

Please note that this form is designed for Public Sector clients only. If you are an interested supplier, please use our live chat button.

The form below is designed to protect the commerciality of suppliers and the integrity of the Framework. Clients will need to complete the fields prompted within the form, to allow password-protected access for Steps 2, 3.

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