Heat Network Services and Maintenance Framework

Heat Network Services and Maintenance Framework

Heat Network Services and Maintenance Framework


NFP’s Heat Network Services and Maintenance Framework brings together a pool of expert suppliers who specialise in providing essential services to keep heat networks running smoothly.

Our framework offers a convenient solution for organisations seeking reliable heat network services and maintenance. Our suppliers are selected based on their expertise and experience in the field. They offer a range of services including:

Routine Maintenance: Regular inspections, cleaning, and servicing to prevent breakdowns and ensure optimal performance of heat networks.

Emergency Repairs: Swift response and resolution of any unexpected issues to minimise downtime and maintain uninterrupted heat supply.

Energy Efficiency Enhancements: Implementation of upgrades and improvements to enhance the efficiency of heat networks, reducing energy consumption and costs.

Compliance Assurance: Ensuring that heat networks meet all regulatory requirements and standards, providing peace of mind to our clients.

Technical Support and Consultation: Expert advice and guidance on heat network operation, troubleshooting, and optimisation.

How to Access Our Services:
Our framework suppliers can be accessed through two main methods:

Direct Selection: Clients can directly select a supplier from our framework based on their specific requirements and preferences.

Mini Competition: For larger projects or when specific needs arise, clients can conduct a mini competition among framework suppliers to choose the most suitable provider for their needs.

Next Steps:
For more detailed information about our framework and how to access our services, please scroll down to Step 1 below. Our team is also available to answer any questions or provide assistance as needed.


  • Contract Notice

    2023/S 000-010207

  • Award Notice

    2023/S 000-029294

  • Start Date

  • Expiry Date


  • Framework Capacity


  • NUTS Code


  • Direct Selection


  • Mini Competition


  • Cost/Quality Split

    60% Quality/40% Cost (10% +/- allowance)

  • Contract Type

    JCT,Bespoke Anthony Collins Contract,Hyde Services Contract,Client specific

  • Cost Model

    Schedule of Rates

  • Access Fee


  • Insurance Levels

    Public Liability Insurance no less than £5,000,000 for each event, events unlimited. Employer’s Liability Insurance no less than £10,000,000 for each claim for all customary risks. Professional Indemnity Insurance no less than £2,000,000 for each claim.

  • CPV Codes

    50800000 - Miscellaneous repair and maintenance services
    38550000 - Meters

Call-Off Process

How can I use this Framework?

Our simple step process allows for both Direct Selection or Mini-Competition. Further information can be found below. Please note that Clients may enter into a contract for any duration that best allows for the performance of the requirement to be achieved.

Direct Selection

With the Direct Selection method, you may select the contractor who is ranked number 1, or any other Contractor/Consultant on the following basis:

  • Where you have an existing relationship with the Contractor/Consultant.
  • Where the Call Off has substantial similarities to a previous project the Contractor/Consultant was involved with (under this Framework Agreement or not).
  • For reasons of urgency, where it is not reasonably practical to award the Call-Off Contract by way of a Mini-Competition.
  • Capability Criteria determining that only one framework appointee is capable of carrying out the Call-Off Contract.
  • Where you are able to determine which Contractor/Consultant will provide the most economically advantageous offer.
  • Where a Contractor/Consultant has introduced the site.
  • Rank based on filter categorisation by region and/or contract value, of which the supplier has pre-selected.

Mini Competition

Our Mini-Competition process lets you expand beyond the framework’s original specification to meet your specific requirements. The framework partners from the relevant lot are invited to tender (where capable). This process typically takes 2-4 weeks. The capability criteria can be defined by the following:

  • The contractors capability to carry out a project of the size and complexity of the proposed project.
  • The contractors capability to carry out works and services in the locality of the proposed project.
  • The contractors financial stability and standing.
  • The contractors health and safety record.
  • The contractors capacity, taking into account the value of Works and Services already awarded to it under the Framework Agreement.
Call-off Forms

Call-off Procedure (E-Sign)

NFP has simplified the Call-off process to steps allowing you access to our framework within minutes.

Confidentiality Agreement

Please note that this form is designed for Public Sector clients only. If you are an interested supplier, please use our live chat button.

The form below is designed to protect the commerciality of suppliers and the integrity of the Framework. Clients will need to complete the fields prompted within the form, to allow password-protected access for Steps 2, 3.

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