Customer Telephone Surveys

Customer Telephone Surveys
  • Category

    Back office (NFP 124)

  • Contract Notice

    2018/S 244-558542

  • Award Notice

    2019/S 071-168590

  • CPV Code

    79311000 : Survey services
    79311200 : Survey conduction services
    79311210 : Telephone survey services
    79311300, 79342310, 79342311, 79311100,

  • NUTS Code

    UK

  • Duration

    4 years - Up to £10,000,000.00

  • Expiry Date

    31st March 2022

  • Direct Selection

    Yes

  • Mini Competition

    Yes - 70% Quality / 30% Cost (10% +/- allowance)

  • Contract Type

    JCT, TPC or bespoke T&C's

  • Cost Model

    Schedule of rates

  • Access Fee

    Nil

  • Framework Appointees

Summary

This OJEU compliant framework for Customer Surveys allows for public sector clients to obtain the following feedback.

  • General perception (e.g. overall satisfaction, net promoter score)
  • Satisfaction with key services/customer touchpoints (e.g. feedback following a property repair/maintenance, complaint, new letting, anti-social behaviour case handling)

 

Back to Frameworks

Next Steps

NFP has simplified the call off process to 5 simplified steps allowing you access to our framework within minutes. The 5 steps include Adobe E-sign and details (or guidance) can be found below; Alternatively you can choose mini competition.

To view these documents, please visit this page on a device with a wider screen.

Confidentiality Agreement

This form is designed to protect the commerciality of suppliers and the integrity of the framework. Clients will need to complete the fields prompted within the form, to allow password protected access for Steps 2, 3 -this will be supplied via email on completion. Once countersigned by NFP, a finalised pdf copy will be issued to your email address.

Mini Competition

To proceed with this framework using the Mini Competition method, please fill in the form. One of our team will be in contact with you as soon as possible.

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Wish to discuss this Framework?

If you would like to discuss this Framework with one of our team, you can contact us to discuss your requirements on 0207 052 1531.

Alternatively, please fill in the form, and one of our team will get in touch as soon as possible.

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