Telephone Surveys Framework

Telephone Surveys Framework
  • Category

    Back office

  • Contract Notice

    2018/S 244-558542

  • Award Notice

    2019/S 071-168590

  • CPV Code

    79311000 : Survey services
    79311200 : Survey conduction services
    79311210 : Telephone survey services
    79311300, 79342310, 79342311, 79311100,

  • NUTS Code

    UK

  • Duration

    4 years - Up to £10,000,000.00

  • Expiry Date

    31st March 2023

  • Direct Selection

    Yes

  • Mini Competition

    Yes - 70% Quality / 30% Cost (10% +/- allowance)

  • Contract Type

    JCT, TPC or bespoke T&C's

  • Cost Model

    Schedule of rates

  • Access Fee

    Nil

  • Framework Appointees

Summary

NFP’s Telephone Surveys Framework is OJEU compliant and designed to support public sector clients via telecom in obtaining the following types feedback.

  • General perception (e.g. overall satisfaction, net promoter score)
  • Satisfaction with key services/customer touchpoints (e.g. feedback following a property repair/maintenance, complaint, new letting, anti-social behaviour case handling)

 

Next Steps

How can I use this Framework?

There are two ways to use the framework; direct selection or mini-competition. Clients may enter into contract for any duration that allows for performance to be achieved.

Direct selection

With the direct selection method, you may select the Contractor who is ranked number 1, or any other Contractor/ Consultant on the following basis:

  • Where you have an existing relationship with the Contractor/ Consultant.
  • Where the Call Off has substantial similarities to a previous project the Contractor/ Consultant was involved with. (under this Framework Agreement or not)
  • For reasons of urgency, it is not reasonably practicable to award the Call-Off Contract by way of a Mini-Competition.
  • Capability Criteria determining that only one framework appointee is capable of carrying out the Call-Off Contract.
  • Where the Client is able to determine which Contractor/Consultant will provide it with the most economically advantageous offer.
  • Where the Consultant has introduced the site.

Mini competition

The mini-competition method lets you expand beyond the framework’s original specification to meet your specific requirements. The framework partners from the relevant lot are invited to tender (where capable). This process typically takes 2-4 weeks.

Call-off Forms (E-Sign)

NFP has simplified the call-off process to 5 steps allowing you access to our framework within minutes. The 5 steps include Adobe E-sign and details (or guidance) can be found below; alternatively, you can choose mini-competition.

To view these documents, please visit this page on a device with a wider screen.

Confidentiality Agreement

The form below is designed to protect the commerciality of suppliers and the integrity of the framework. Clients will need to complete the fields prompted within the form, to allow password protected access for Steps 2, 3.


Mini Competition

To proceed with this framework using the Mini Competition method, please fill in the form. One of our team will be in contact with you as soon as possible.